Public Offer Agreement

Ορισμοί

1. Σύμβαση – η σύμβαση μεταξύ της Εταιρείας και του Χρήστη με τους όρους της παρούσας Προσφοράς.
2. Χρήστης (εσείς) – φυσικό πρόσωπο με πλήρη δικαιοπρακτική ικανότητα, ηλικίας 18 ετών και άνω, που έχει συνάψει τη Σύμβαση και παραλαμβάνει Power Bank για προσωρινή χρήση έναντι αμοιβής μέσω της Εφαρμογής ή Τερματικού.
3. Εταιρεία – η WE53GR LTD, που ενεργεί μέσω του υποκαταστήματός της στην Ελλάδα, όπως αναφέρεται ανωτέρω.
4. Σταθμός – συσκευή που διαθέτει και παραλαμβάνει Power Banks. Ορισμένοι Σταθμοί διαθέτουν τερματικό πληρωμών Nayax (το «Τερματικό») για μίσθωση με τραπεζική κάρτα χωρίς την Εφαρμογή.
5. Power Bank – φορητή μπαταρία για τη φόρτιση κινητών συσκευών.
6. Εφαρμογή – η εφαρμογή «WE53» για iOS (App Store) και Android (Google Play), η διαδικτυακή της έκδοση στη διεύθυνση app.we53.io και το bot της WE53 στο Telegram, μέσω των οποίων ο Χρήστης εγγράφεται, βρίσκει Σταθμούς, μισθώνει Power Banks, διαχειρίζεται τις ρυθμίσεις του και βλέπει πληροφορίες για τις μισθώσεις του.
7. Πλατφόρμα «WE53» – το σύστημα υλικού και λογισμικού που αποτελείται από την Εφαρμογή, τους Σταθμούς, τα Power Banks και το σχετικό λογισμικό.
8. Μέρη – η Εταιρεία και ο Χρήστης.
9. Προσωπικός Λογαριασμός – η ιδιωτική ενότητα της Εφαρμογής με τα στοιχεία του Χρήστη και το ιστορικό των μισθώσεών του.
10. Ιστότοπος – https://we53.io/
11. Χρέωση – το αντίτιμο για τη χρήση Power Bank ανά χρονικό διάστημα, όπως εμφανίζεται στην Εφαρμογή ή/και στην οθόνη του Σταθμού πριν από την έναρξη της μίσθωσης.

1. Αντικείμενο

1. Κατόπιν αιτήματος του Χρήστη, η Εταιρεία του παρέχει πρόσβαση στην πλατφόρμα και Power Bank για προσωρινή χρήση έναντι αμοιβής (μίσθωση) με τους όρους της Σύμβασης.
2. Αποδεχόμενος την Προσφορά όπως ορίζεται στην ενότητα 2, ο Χρήστης συμφωνεί πλήρως με τους όρους της και συνάπτει τη Σύμβαση.
3. Η περιγραφή της διαδικασίας μίσθωσης, οι Χρεώσεις, οι εκπτώσεις και οι τεχνικές απαιτήσεις για τη συσκευή του Χρήστη εμφανίζονται στην Εφαρμογή και αποτελούν αναπόσπαστο μέρος της Σύμβασης. Ο Χρήστης επιβεβαιώνει ότι τις έχει διαβάσει πριν συνάψει τη Σύμβαση.
4. Η Εταιρεία μπορεί να αναθέτει σε τρίτους την εκτέλεση της Σύμβασης χωρίς τη συναίνεση του Χρήστη και παραμένει υπεύθυνη έναντι του Χρήστη για τις ενέργειές τους.
5. Ο Χρήστης που δεν έχει διαβάσει εγκαίρως τους όρους της Σύμβασης φέρει τους σχετικούς κινδύνους.
6. Η Εταιρεία παραχωρεί στον Χρήστη περιορισμένο, ανακλητό, μη αποκλειστικό και μη μεταβιβάσιμο δικαίωμα χρήσης της Εφαρμογής για τη λήψη των υπηρεσιών στην Ελληνική Δημοκρατία.

2. Αποδοχή και σύναψη της Σύμβασης

1. Ο Χρήστης αποδέχεται την Προσφορά πραγματοποιώντας όλες τις εξής ενέργειες:
   • συμπληρώνει τη φόρμα εγγραφής στο bot του Telegram ή στην Εφαρμογή «WE53», δηλώνοντας τον αριθμό τηλεφώνου στον οποίο θα γίνει κλήση επαλήθευσης·
   • επιβεβαιώνει ότι ο αριθμός του ανήκει, εισάγοντας τον κωδικό που λαμβάνει με την κλήση στον αριθμό αυτό·
   • αποδέχεται τη Σύμβαση και την Πολιτική Απορρήτου·
   • πατά το κουμπί «Sign in».
2. Αποδοχή θεωρείται η ολοκλήρωση όλων των ενεργειών του όρου 2.1.
3. Ο Χρήστης εγγυάται ότι τα στοιχεία που δηλώνει είναι πλήρη και ακριβή: δική του διεύθυνση email, αριθμός τηλεφώνου καταχωρισμένος στο όνομά του και τραπεζική κάρτα εκδοθείσα στο όνομά του.
4. Η Εταιρεία δεν ευθύνεται για τη χρήση από τον Χρήστη προσωπικών ή στοιχείων πληρωμής άλλου προσώπου (τραπεζικές κάρτες, λογαριασμοί Apple Pay / Google Pay) και δεν υποχρεούται να ελέγχει σε ποιον ανήκουν.
5. Σε περίπτωση διαφωνίας σχετικά με το σε ποιον ανήκουν τα στοιχεία, η Εταιρεία βασίζεται στην καλή πίστη του Χρήστη που τα δήλωσε ως δικά του.
6. Η μίσθωση μέσω Τερματικού δεν απαιτεί εγγραφή. Ο Χρήστης αποδέχεται την Προσφορά επιλέγοντας πληρωμή με κάρτα στην οθόνη του Σταθμού και πλησιάζοντας κάρτα ή smartphone στο Τερματικό. Η Χρέωση, το ποσό δέσμευσης και το ποσό εξαγοράς εμφανίζονται στην οθόνη του Σταθμού πριν από την πληρωμή.

3. Παραλαβή, χρήση και επιστροφή του Power Bank

3.1 Εύρεση Σταθμού

1. Η τοποθεσία των Σταθμών, το ωράριο των καταστημάτων όπου βρίσκονται, καθώς και η διαθεσιμότητα Power Banks και ελεύθερων θέσεων εμφανίζονται στην Εφαρμογή.
2. Για τη σωστή εμφάνιση των πληροφοριών αυτών, ο Χρήστης χρειάζεται σταθερή σύνδεση στο διαδίκτυο και πρόσβαση στην τοποθεσία της συσκευής του.

3.2 Παραλαβή Power Bank

1. Για να παραλάβει Power Bank, ο Χρήστης ακολουθεί τα βήματα που εμφανίζονται στον Προσωπικό Λογαριασμό ή στην οθόνη του Σταθμού:
   • εισάγει τον αριθμό του Σταθμού ή σαρώνει τον κωδικό QR στην οθόνη του·
   • πατά «Rent» και εισάγει τα στοιχεία της τραπεζικής κάρτας ή επιλέγει άλλο τρόπο πληρωμής· σε Σταθμό με Τερματικό μπορεί αντί αυτού να επιλέξει «Pay with card» και να πλησιάσει την κάρτα στο Τερματικό·
   • περιμένει την απόκριση του Σταθμού·
   • παίρνει το Power Bank από τη θέση που ανοίγει.
2. Η Εταιρεία δεν ευθύνεται για την ακρίβεια των στοιχείων που εισάγει ο Χρήστης (αριθμός Σταθμού, στοιχεία κάρτας) ούτε για τη γνωστοποίηση των στοιχείων της κάρτας του σε τρίτους. Αν, λόγω λάθους στον αριθμό του Σταθμού, διατεθεί Power Bank σε άλλον Σταθμό, ο Χρήστης ευθύνεται για το Power Bank αυτό σύμφωνα με την ενότητα 8.
3. Εντός 10 (δέκα) λεπτών από την παραλαβή του Power Bank, ο Χρήστης ελέγχει ότι:
   • η ένδειξη φόρτισης είναι αναμμένη (πράσινη ένδειξη στη φαρδιά πλευρά ή λευκή λωρίδα στη στενή πλευρά)·
   • το περίβλημα και η υποδοχή είναι άθικτα·
   • τα καλώδια USB Type-C, Micro USB και Lightning βρίσκονται στη θέση τους και είναι άθικτα·
   • δεν υπάρχει εξωτερική φθορά που δεν θα μπορούσε να προκύψει από κανονική χρήση (όρος 3.4.2)·
   • δεν υπάρχουν επιγραφές, σχέδια ή γκράφιτι πάνω από τις υποχρεωτικές σημάνσεις και τα σήματα WE53 στο περίβλημα·
   • το Power Bank είναι πλήρες και λειτουργεί.
4. Αν ο Χρήστης διαπιστώσει κάποιο από τα ελαττώματα του όρου 3.2.3, στέλνει αμέσως φωτογραφίες του στην Εξυπηρέτηση Πελατών μέσω της Εφαρμογής ή της συνομιλίας υποστήριξης (WhatsApp, Ιστότοπος) και επιστρέφει το Power Bank στον Σταθμό· στη συνέχεια μπορεί να πάρει άλλο. Αν ο Χρήστης δεν αναφέρει ελάττωμα εντός 10 λεπτών από την παραλαβή, το Power Bank θεωρείται ότι λειτουργεί κανονικά και ο χρόνος μίσθωσης χρεώνεται. Στην περίπτωση αυτή ο Χρήστης δεν μπορεί να ισχυριστεί ότι το ελάττωμα υπήρχε πριν από τη μίσθωσή του, και τα μέτρα της ενότητας 8 μπορούν να εφαρμοστούν από τη στιγμή που το ελάττωμα θα διαπιστωθεί από την Εταιρεία ή από τον επόμενο Χρήστη.
5. Η περίοδος μίσθωσης αρχίζει όταν ο Χρήστης παραλαμβάνει το Power Bank και λήγει όταν αυτό επιστρέφεται σε Σταθμό ή όταν η παραγγελία κλείνει από την Εξυπηρέτηση Πελατών, όπως περιγράφεται στον όρο 3.5.

3.3 Χρήση του Power Bank

1. Ο Χρήστης χρησιμοποιεί το Power Bank αποκλειστικά για τον σκοπό για τον οποίο προορίζεται, δεν το τροποποιεί και δεν το παραδίδει σε τρίτους.
2. Ο Χρήστης επιλέγει την κατάλληλη υποδοχή για τη συσκευή του.
3. Αν η ένδειξη σβήσει ή γίνει κόκκινη, το Power Bank χρειάζεται φόρτιση.
4. Όταν συνδέεται, η συσκευή χρησιμοποιεί πρώτα την ενέργεια του Power Bank.
5. Μόλις η συσκευή φορτιστεί πλήρως, το Power Bank πρέπει να αποσυνδεθεί έγκαιρα.

3.4 Ασφάλεια

1. Το Power Bank περιέχει μπαταρία πολυμερών λιθίου.
2. Απαγορεύεται:
   • η αφαίρεση του περιβλήματος ή η αποσυναρμολόγηση του Power Bank·
   • η σύνθλιψη ή η διάτρησή του·
   • η χρήση του μέσα στο νερό ή σε επαφή με υγρά, ή η βύθισή του στο νερό·
   • η ρίψη του στη φωτιά·
   • η παραμονή του σε θερμοκρασία άνω των 60 °C (σάουνα, σάουνα υπερύθρων, αυτοκίνητο στον ήλιο)·
   • το δάγκωμα, το μάσημα ή η κατάποσή του·
   • η ταυτόχρονη σύνδεση περισσότερων από δύο συσκευών.
3. Η Εταιρεία ενημερώνει τον Χρήστη, και ο Χρήστης κατανοεί, ότι ο ακατάλληλος χειρισμός του Power Bank είναι επικίνδυνος για τη ζωή και την υγεία ανθρώπων και ζώων και για το περιβάλλον. Ο Χρήστης έχει διαβάσει τους κανόνες ασφαλείας και ευθύνεται για τις ενέργειές του.
4. Μετά τη χρήση, ο Χρήστης επιστρέφει το Power Bank σε λειτουργική κατάσταση σε οποιονδήποτε Σταθμό της Εταιρείας εμφανίζεται στην Εφαρμογή ως διαθέσιμος για επιστροφές και έχει ελεύθερες θέσεις.

3.5 Επιστροφή του Power Bank

1. Ο Χρήστης επιστρέφει το Power Bank που παρέλαβε με την παραγγελία του· ο αριθμός του πρέπει να συμπίπτει με εκείνον που παρέλαβε. Για την επιστροφή απαιτείται Σταθμός με ελεύθερη θέση.
2. Στον Σταθμό, ο Χρήστης προετοιμάζει το Power Bank: τοποθετεί τα καλώδια στις εγκοπές τους και ελέγχει ότι το περίβλημα είναι άθικτο.
3. Στην Εφαρμογή, στην οθόνη της μίσθωσης (ώρα λήξης του τρέχοντος σταδίου Χρέωσης, αριθμός παραγγελίας, όροι του επόμενου σταδίου), ο Χρήστης πατά «Return», σαρώνει τον κωδικό QR του Σταθμού (ο αριθμός βρίσκεται στο κέντρο του Σταθμού), τοποθετεί το Power Bank σε μια θέση και περιμένει την επιβεβαίωση επιστροφής. Αν δεν εμφανιστεί επιβεβαίωση, ο Χρήστης επικοινωνεί με την Εξυπηρέτηση Πελατών (ο αριθμός βρίσκεται στην Εφαρμογή), δηλώνει τον αριθμό του Σταθμού και ακολουθεί τις οδηγίες του εκπροσώπου της Εταιρείας.
   Χωρίς την Εφαρμογή, μεταξύ άλλων όταν η μίσθωση έγινε μέσω Τερματικού, ο Χρήστης τοποθετεί το Power Bank σε ελεύθερη θέση οποιουδήποτε Σταθμού. Ο Σταθμός αναγνωρίζει το Power Bank από τον αριθμό του και κλείνει τη μίσθωση.
4. Η μίσθωση λήγει και το Power Bank θεωρείται ότι επιστράφηκε όταν ο Σταθμός το έχει δεχθεί και εμφανίζει στην οθόνη του «Rental complete» (στην Εφαρμογή: «Thank you! The power bank has been returned»). Η επεξεργασία της επιστροφής διαρκεί από λίγα δευτερόλεπτα έως 3 λεπτά· ο χρόνος αυτός περιλαμβάνεται στην περίοδο μίσθωσης που χρεώνεται.
5. Αν ο Σταθμός δεν αναγνωρίσει το Power Bank και δεν εμφανιστεί επιβεβαίωση για περισσότερα από 3 λεπτά, ο Χρήστης το αναφέρει στην Εξυπηρέτηση Πελατών. Η Εξυπηρέτηση Πελατών ορίζει την ώρα λήξης της μίσθωσης με βάση τα πραγματικά περιστατικά.
6. Αν το Power Bank δεν μπορεί να επιστραφεί επειδή έχει υποστεί ζημιά ή έχει χαθεί, ο Χρήστης ευθύνεται σύμφωνα με τη Σύμβαση.
7. Ο Χρήστης αναφέρει τη ζημιά ή την απώλεια στην Εξυπηρέτηση Πελατών. Μέχρι τότε η παραγγελία παραμένει ενεργή και χρεώνεται σύμφωνα με την ενότητα 4· η Εταιρεία μπορεί επίσης να χρεώσει την κάρτα με ποσά σύμφωνα με την ενότητα 8.
8. Για να αγοράσει Power Bank για προσωπική χρήση, ο Χρήστης επικοινωνεί με την Εξυπηρέτηση Πελατών.
9. Αν επιστραφεί διαφορετικό Power Bank (με διαφορετικό αριθμό), η παραγγελία παραμένει ενεργή μέχρι να επιστραφεί το Power Bank που παραλήφθηκε.

4. Τιμή και πληρωμή

1. Τιμή της Σύμβασης είναι το αντίτιμο για τη χρήση του Power Bank σύμφωνα με τη Χρέωση του Σταθμού. Η τιμή περιλαμβάνει ΦΠΑ.
2. Η ακριβής τιμή ανά λεπτό, μισή ώρα, ώρα, ημέρα ή άλλο διάστημα εμφανίζεται στην Εφαρμογή ή/και στον Σταθμό. Το συνολικό ποσό για μία μίσθωση δεν υπερβαίνει το ποσό εξαγοράς (όρος 8.2).
3. Αποδεχόμενος την Προσφορά, ο Χρήστης συμφωνεί ότι το μίσθωμα, τα ποσά της ενότητας 8 και οι λοιπές πληρωμές βάσει της Σύμβασης χρεώνονται στην κάρτα του χωρίς περαιτέρω εξουσιοδότηση.
4. Για την επαλήθευση της κάρτας και τη διασφάλιση της πληρωμής, η Εταιρεία δεσμεύει προσωρινά ένα ποσό στην κάρτα. Η δέσμευση δεν αποτελεί χρέωση. Κατά την πληρωμή στην Εφαρμογή ή στη διαδικτυακή της έκδοση (Stripe), δεσμεύεται €1· σε ορισμένες περιπτώσεις αντί αυτού δεσμεύεται εγγύηση – €15 ή το ποσό που έχει οριστεί για τον Σταθμό – και ο Χρήστης βλέπει σχετική ειδοποίηση πριν από την έναρξη της μίσθωσης. Κατά την πληρωμή σε Τερματικό (Nayax), δεσμεύεται το ποσό που εμφανίζεται στην οθόνη του Σταθμού πριν από την πληρωμή (€10, €15 ή €25, ανάλογα με τον Σταθμό). Μετά τη μίσθωση η δέσμευση αποδεσμεύεται και χρεώνεται το πραγματικό κόστος. Αν το κόστος της μίσθωσης στην Εφαρμογή φτάσει το ποσό της εγγύησης, η εγγύηση χρεώνεται και το υπόλοιπο χρεώνεται χωριστά στην ίδια κάρτα. Στο Τερματικό δεν χρεώνεται ποσό μεγαλύτερο από το δεσμευμένο ούτε μεγαλύτερο από €15. Το πόσο καιρό εμφανίζεται στην κίνηση του λογαριασμού μια δέσμευση που έχει αποδεσμευτεί εξαρτάται από την τράπεζα του Χρήστη. Αν ο Σταθμός προσφέρει δωρεάν δοκιμαστική περίοδο και το Power Bank επιστραφεί χωρίς ζημιά πριν από τη λήξη της, δεν χρεώνεται τίποτα. Αν το Power Bank επιστράφηκε εγκαίρως αλλά ο Σταθμός χρειάστηκε περισσότερα από 1–3 λεπτά για να το αναγνωρίσει και χρεώθηκαν χρήματα, η Εταιρεία τα επιστρέφει στην ίδια κάρτα. Αν δεν υπάρχουν διαθέσιμα κεφάλαια για τη δέσμευση, η Εταιρεία μπορεί να αρνηθεί τη διάθεση Power Bank. Οι πληρωμές βάσει της Σύμβασης χρεώνονται στην κάρτα που είναι αποθηκευμένη στην Εφαρμογή ή που πλησιάστηκε στο Τερματικό χωρίς περαιτέρω επιβεβαίωση.
5. Μέχρι την επιστροφή του Power Bank, το μίσθωμα υπολογίζεται σύμφωνα με τη Χρέωση και μπορεί να χρεωθεί σε περισσότερες από μία πληρωμές. Το συνολικό ποσό για μία μίσθωση δεν υπερβαίνει το ποσό εξαγοράς (όρος 8.2).
6. Η πληρωμή γίνεται με τραπεζικές κάρτες συστημάτων πληρωμών (Visa, Mastercard κ.ά.) και μέσω Apple Pay / Google Pay στην Εφαρμογή, καθώς και ανέπαφα με κάρτα ή smartphone στους Σταθμούς με Τερματικό.
7. Αν κατά την έναρξη της μίσθωσης η κάρτα δεν είναι έγκυρη ή δεν έχει επαρκές υπόλοιπο, η Εταιρεία μπορεί να αρνηθεί τη διάθεση Power Bank ή να το διαθέσει και να χρεώσει την οφειλή αργότερα.
8. Η χρήση του Power Bank πληρώνεται προκαταβολικά.
9. Ο μετρητής στην Εφαρμογή δείχνει τον χρόνο και το ποσό της επόμενης χρέωσης.
10. Μετά από κάθε χρέωση, η απόδειξη πληρωμής είναι διαθέσιμη στην Εφαρμογή ή αποστέλλεται στο email του Χρήστη, μεταξύ άλλων στο email που εισήχθη στην οθόνη του Σταθμού κατά τη μίσθωση μέσω Τερματικού.
11. Αν μια χρέωση αποτύχει (ανεπαρκές υπόλοιπο, λανθασμένα στοιχεία, ληγμένη κάρτα κ.λπ.), η Εταιρεία ενημερώνει τον Χρήστη στον Προσωπικό Λογαριασμό και με email και μπορεί να του υπενθυμίσει την οφειλή καλώντας τον αριθμό τηλεφώνου που δήλωσε κατά την εγγραφή.
12. Μέχρι την επιστροφή του Power Bank, το μίσθωμα υπολογίζεται όπως ορίζεται στον όρο 8.2.
13. Η Εταιρεία μπορεί να χρεώσει την οφειλή μόλις αρθεί το εμπόδιο, καθώς και οποτεδήποτε πριν από την επιστροφή του Power Bank.
14. Αν ο Χρήστης δεν άρει το εμπόδιο στην πληρωμή εντός 24 ωρών από την ειδοποίηση, η Εταιρεία μπορεί να σταματήσει τη διάθεση νέων Power Banks στον συγκεκριμένο αριθμό τηλεφώνου και κάρτα μέχρι την εξόφληση της οφειλής.
15. Αν το Power Bank επιστραφεί πριν από τη λήξη του χρόνου που έχει πληρωθεί, ο χρόνος που δεν χρησιμοποιήθηκε δεν επιστρέφεται.
16. Τις πληρωμές επεξεργάζονται οι πάροχοι υπηρεσιών πληρωμών Stripe (Εφαρμογή) και Nayax (Τερματικά). Η Εταιρεία μπορεί να χρησιμοποιεί και άλλους παρόχους.
17. Δικαίωμα υπαναχώρησης. Ο Χρήστης ζητά να αρχίσει η παροχή της υπηρεσίας αμέσως μετά την αποδοχή και αναγνωρίζει ότι, μόλις η υπηρεσία παρασχεθεί πλήρως, χάνει το δικαίωμα υπαναχώρησης από τη Σύμβαση εντός 14 ημερών. Αυτό δεν περιορίζει το δικαίωμα του Χρήστη να του επιστραφούν ποσά που χρεώθηκαν εκ παραδρομής, μεταξύ άλλων για μίσθωση που δεν έκλεισε για τεχνικούς λόγους (όρος 3.5.5): η Εταιρεία επιστρέφει τα ποσά αυτά στην ίδια κάρτα μετά την εξέταση του αιτήματος.

5. Διάρκεια της Σύμβασης

1. Η Σύμβαση συνάπτεται για αόριστο χρόνο.
2. Η περίοδος συνεχούς χρήσης ενός Power Bank καθορίζεται από τη στιγμή της επιστροφής του ή του κλεισίματος της παραγγελίας μέσω της Εξυπηρέτησης Πελατών.
3. Η απώλεια Power Bank αποτελεί παράβαση της Σύμβασης· η Εταιρεία μπορεί να σταματήσει τη διάθεση νέων Power Banks στον συγκεκριμένο αριθμό τηλεφώνου και κάρτα και να εφαρμόσει τα μέτρα της ενότητας 8.

6. Προσωπικά δεδομένα

1. Η Εταιρεία επεξεργάζεται τα προσωπικά δεδομένα των Χρηστών σύμφωνα με τον Κανονισμό (ΕΕ) 2016/679 (ΓΚΠΔ).
2. Ο τρόπος επεξεργασίας των δεδομένων περιγράφεται στην Πολιτική Απορρήτου, η οποία είναι πάντοτε διαθέσιμη στην Εφαρμογή και στον Ιστότοπο, στην ενότητα «Legal».
3. Ερωτήσεις σχετικά με τα προσωπικά δεδομένα και αιτήματα άσκησης των δικαιωμάτων σας: service@we53.io.

7. Λοιπά δικαιώματα και υποχρεώσεις

1. Ο Χρήστης μπορεί να εισαγάγει διεύθυνση email στην Εφαρμογή ή στην οθόνη του Σταθμού (για να λάβει απόδειξη). Η Εταιρεία χρησιμοποιεί το email για αποδείξεις και ειδοποιήσεις σχετικά με τη μίσθωση, καθώς και για νέα και προσφορές της WE53, όπως περιγράφεται στην Πολιτική Απορρήτου. Ο Χρήστης μπορεί να διαγραφεί οποτεδήποτε από τον σύνδεσμο που υπάρχει σε κάθε email.
2. Αν ο Χρήστης χάσει την πρόσβαση στην Εφαρμογή ή υποψιάζεται ότι κάποιος άλλος απέκτησε πρόσβαση, ζητά από την Εξυπηρέτηση Πελατών, τηλεφωνικά ή με email, να αποκλείσει τον Προσωπικό Λογαριασμό. Ο Χρήστης φέρει τους κινδύνους αν δεν το πράξει.
3. Ο Χρήστης αναφέρει στην Εταιρεία την απώλεια ή τη ζημιά Power Bank αμέσως και το αργότερο εντός μίας ημερολογιακής ημέρας. Διαφορετικά, η Εταιρεία μπορεί να αξιώσει την αξία του Power Bank ανεξάρτητα από την αιτία της απώλειας ή της ζημιάς.
4. Αν ο Χρήστης παραβεί τη Σύμβαση, η Εταιρεία μπορεί να σταματήσει τη διάθεση νέων Power Banks στον Χρήστη.
5. Η Εταιρεία μπορεί να διακόψει την παροχή υπηρεσιών και να αποκλείσει τη μελλοντική χρήση από Χρήστη που απείλησε ή εξύβρισε το προσωπικό της Εταιρείας.

8. Ευθύνη

1. Σε περίπτωση απώλειας Power Bank, ο Χρήστης καταβάλλει την αξία του, ίση με το ποσό εξαγοράς (όρος 8.2), λαμβάνοντας υπόψη τα μισθώματα που έχουν ήδη καταβληθεί. Σε περίπτωση ζημιάς Power Bank, μεταξύ άλλων αλλοίωσης της εμφάνισής του (αυτοκόλλητα, επιγραφές), ο Χρήστης καταβάλλει το πραγματικό κόστος επισκευής ή αντικατάστασης, έως το ποσό εξαγοράς. Η Εταιρεία μπορεί να χρεώσει τα ποσά αυτά στην κάρτα του Χρήστη.
2. Εξαγορά. Αν το Power Bank δεν επιστραφεί, το μίσθωμα υπολογίζεται σύμφωνα με τη Χρέωση μέχρι το συνολικό ποσό της μίσθωσης να φτάσει το ποσό εξαγοράς: €40 κατά την πληρωμή στην Εφαρμογή ή στη διαδικτυακή της έκδοση και €15 κατά την πληρωμή σε Τερματικό (ή το δεσμευμένο ποσό, αν στο Τερματικό δεσμεύτηκαν λιγότερα από €15). Το πότε συμβαίνει αυτό εξαρτάται από τη Χρέωση: με τη βασική Χρέωση, τη 2η ημέρα, τόσο στην Εφαρμογή όσο και στο Τερματικό. Από εκεί και πέρα οι χρεώσεις σταματούν, η παραγγελία κλείνει και το Power Bank περιέρχεται στην κυριότητα του Χρήστη. Το ποσό εξαγοράς εμφανίζεται στην Εφαρμογή και στην οθόνη του Σταθμού πριν από την έναρξη της μίσθωσης.
3. Η Εταιρεία δεν ευθύνεται για ζημία στην περιουσία ή στην υγεία του Χρήστη ή τρίτων, αν ο Χρήστης χρησιμοποίησε ελαττωματικό Power Bank χωρίς να αναφέρει το ελάττωμα ή παραβίασε τους κανόνες ασφαλείας. Αυτό δεν περιορίζει την ευθύνη της Εταιρείας για θάνατο ή σωματική βλάβη που προκλήθηκε από υπαιτιότητά της, για δόλο ή βαριά αμέλεια, ούτε οποιαδήποτε ευθύνη που δεν μπορεί να περιοριστεί κατά τον νόμο.
4. Αποδεχόμενος την Προσφορά και παραλαμβάνοντας Power Bank, ο Χρήστης εγγυάται ότι κατέχει νόμιμα τον αριθμό τηλεφώνου και την κάρτα που χρησιμοποιεί και φέρει τους κινδύνους από τη χρήση κάρτας ή αριθμού άλλου προσώπου, συμπεριλαμβανομένης της αποζημίωσης των δικαιούχων τους και της Εταιρείας.
5. Αποδεχόμενος την Προσφορά και παραλαμβάνοντας Power Bank, ο Χρήστης εξουσιοδοτεί την Εταιρεία να χρεώσει την κάρτα του με τα ποσά της παρούσας ενότητας 8, αν παραβεί τη Σύμβαση.

9. Τροποποιήσεις της Σύμβασης

1. Η Εταιρεία μπορεί να τροποποιεί τη Σύμβαση. Η νέα έκδοση δημοσιεύεται στην Εφαρμογή και στον Ιστότοπο, στην ενότητα «Legal», με την ημερομηνία έναρξης ισχύος της. Μίσθωση που άρχισε πριν από την έναρξη ισχύος της νέας έκδοσης ολοκληρώνεται με τους προηγούμενους όρους.
2. Η παραλαβή Power Bank μετά την έναρξη ισχύος της νέας έκδοσης σημαίνει αποδοχή της.

10. Παράπονα

1. Αν δεν είστε ικανοποιημένοι από την υπηρεσία μας, γράψτε πρώτα στο service@we53.io ή στην Εξυπηρέτηση Πελατών. Απαντάμε για πρώτη φορά εντός 2 (δύο) ημερών από την παραλαβή.
2. Μπορείτε επίσης να απευθυνθείτε στη Γενική Γραμματεία Εμπορίου και Προστασίας Καταναλωτή του Υπουργείου Ανάπτυξης (τηλ. 1520, kataggelies.mindev.gov.gr), στον Συνήγορο του Καταναλωτή (synigoroskatanaloti.gr) ή σε άλλον φορέα εναλλακτικής επίλυσης καταναλωτικών διαφορών που είναι πιστοποιημένος στην Ελλάδα.

11. Επίλυση διαφορών

1. Τα Μέρη επιδιώκουν την επίλυση των διαφορών με διαπραγμάτευση. Κάθε Μέρος μπορεί να ξεκινήσει διαπραγματεύσεις ειδοποιώντας εγγράφως το άλλο. Οι αξιώσεις εξετάζονται εντός 15 (δεκαπέντε) ημερών από την παραλαβή τους. Αυτό δεν περιορίζει το δικαίωμα του Χρήστη να προσφύγει στα δικαστήρια.

12. Εφαρμοστέο δίκαιο και δικαιοδοσία

1. Η Σύμβαση διέπεται από το δίκαιο της Ελληνικής Δημοκρατίας και οι διαφορές εκδικάζονται από τα δικαστήρια της Αθήνας. Αυτό δεν στερεί από τον Χρήστη που είναι καταναλωτής την προστασία των αναγκαστικών διατάξεων της χώρας της συνήθους διαμονής του ούτε το δικαίωμα να προσφύγει στα δικαστήρια του τόπου κατοικίας του στην ΕΕ.
2. Όταν ο Χρήστης ενεργεί για σκοπούς που σχετίζονται με την εμπορική, επιχειρηματική ή επαγγελματική του δραστηριότητα, δεν εφαρμόζονται οι διατάξεις που ισχύουν μόνο για καταναλωτές, συμπεριλαμβανομένων του δικαιώματος υπαναχώρησης, της προστασίας των αναγκαστικών διατάξεων της χώρας διαμονής και του δικαιώματος προσφυγής στα δικαστήριά της.

13. Γλώσσα

1. Η Σύμβαση συντάσσεται στην ελληνική και στην αγγλική γλώσσα. Σε περίπτωση απόκλισης μεταξύ των κειμένων, υπερισχύει το ελληνικό κείμενο.

Definitions

1. Agreement – the agreement between the Company and the User on the terms of this Offer.
2. User (you) – an individual with full legal capacity, aged 18 or over, who has entered into the Agreement and takes a Power Bank for temporary use for a fee through the Mobile application or a Terminal.
3. Company – WE53GR LTD, acting through its branch in Greece, as identified above.
4. Station – a device that issues and receives Power Banks. Some Stations are equipped with a Nayax payment terminal (the “Terminal”) for renting with a bank card without the Mobile application.
5. Power Bank – a portable battery for charging mobile devices.
6. Mobile application – the “WE53” application for iOS (App Store) and Android (Google Play), its web version at app.we53.io and the WE53 Telegram bot, used to register, find Stations, rent Power Banks, manage settings and see rental information.
7. “WE53” platform – the hardware and software system consisting of the Mobile application, the Stations, the Power Banks and related software.
8. Parties – the Company and the User.
9. Personal Account – the private section of the Mobile application with the User’s details and rental history.
10. Website – https://we53.io/
11. Tariff – the price for using a Power Bank per time interval, shown in the Mobile application and/or on the Station screen before the rental starts.

1. Subject

1. At the User’s request, the Company gives the User access to the platform and a Power Bank for temporary use for a fee (rental) on the terms of the Agreement.
2. By accepting the Offer as set out in section 2, the User fully agrees with its terms and enters into the Agreement.
3. The description of the rental process, the Tariffs, discounts and technical requirements for the User’s device are shown in the Mobile application and form an integral part of the Agreement. The User confirms having read them before entering into the Agreement.
4. The Company may engage third parties to perform the Agreement without the User’s consent and remains responsible to the User for their actions.
5. A User who has not read the terms of the Agreement in good time bears the related risks.
6. The Company grants the User a limited, revocable, non-exclusive and non-transferable right to use the Mobile application to receive the services in the Hellenic Republic.

2. Acceptance and conclusion of the Agreement

1. The User accepts the Offer by doing all of the following:
   • filling out the registration form in the Telegram bot or in the “WE53” Mobile application, entering the phone number to which a verification call will be made;
   • confirming that the number belongs to them by entering the code received in the call to that number;
   • accepting the Agreement and the Privacy Policy;
   • pressing the “Sign in” button.
2. Acceptance means completing all the actions listed in clause 2.1.
3. The User warrants that the details provided are complete and accurate: their own email address, a phone number registered in their name and a bank card issued in their name.
4. The Company is not responsible for the User’s use of another person’s personal or payment details (bank cards, Apple Pay / Google Pay accounts) and is not obliged to check who they belong to.
5. In a dispute about whose details were used, the Company relies on the good faith of the User who provided them as their own.
6. Renting through a Terminal does not require registration. The User accepts the Offer by choosing payment by card on the Station screen and holding a card or smartphone to the Terminal. The Tariff, the hold amount and the buyout amount are shown on the Station screen before payment.

3. Getting, using and returning a Power Bank

3.1 Finding a Station

1. The location of Stations, the opening hours of the venues where they stand, and the availability of Power Banks and free slots are shown in the Mobile application.
2. For this information to display correctly, the User needs a stable internet connection and location access on their device.

3.2 Getting a Power Bank

1. To get a Power Bank, the User follows the steps shown in the Personal Account or on the Station screen:
   • enters the Station number or scans the QR code on its screen;
   • presses “Rent” and enters bank card details or chooses another payment method; at a Station with a Terminal, the User may instead choose “Pay with card” and hold a card to the Terminal;
   • waits for the Station to respond;
   • takes the Power Bank from the slot that opens.
2. The Company is not responsible for the accuracy of the details entered by the User (Station number, card details) or for the User passing card details to third parties. If, because of a mistake in the Station number, a Power Bank is released at a different Station, the User is responsible for that Power Bank under section 8.
3. Within 10 (ten) minutes of getting the Power Bank, the User checks that:
   • the charge indicator is on (a green light on the wide side or a white stripe on the narrow side);
   • the casing and the connector are intact;
   • the USB Type-C, Micro USB and Lightning cables are in place and intact;
   • there is no external damage that could not occur with proper use (clause 3.4.2);
   • there are no inscriptions, drawings or graffiti over the mandatory markings and WE53 branding on the casing;
   • the Power Bank is complete and works.
4. If the User finds any defect listed in clause 3.2.3, they immediately send photos of it to Customer Support through the Mobile application or the support chat (WhatsApp, Website) and return the Power Bank to the Station; they may then take another one. If the User does not report a defect within 10 minutes of getting the Power Bank, the Power Bank is considered to be in working order and the rental time is charged. In that case the User may not claim that the defect existed before their rental, and the measures in section 8 may apply from the moment the defect is found by the Company or the next User.
5. The rental period starts when the User gets the Power Bank and ends when it is returned to a Station or the order is closed by Customer Support, as described in clause 3.5.

3.3 Using a Power Bank

1. The User uses the Power Bank only for its intended purpose, does not modify it and does not hand it over to third parties.
2. The User chooses the right connector for their device.
3. If the indicator goes out or turns red, the Power Bank needs charging.
4. When connected, a device uses the Power Bank’s energy first.
5. Once the device is fully charged, the Power Bank should be disconnected promptly.

3.4 Safety

1. The Power Bank contains a lithium polymer battery.
2. It is prohibited to:
   • remove the casing or take the Power Bank apart;
   • crush or puncture it;
   • use it in water or in contact with liquids, or immerse it in water;
   • throw it into fire;
   • leave it at temperatures above 60 °C (sauna, infrared sauna, a car in the sun);
   • bite, chew or swallow it;
   • connect more than two devices at the same time.
3. The Company informs the User, and the User understands, that improper handling of the Power Bank is dangerous to the life and health of people and animals and to the environment. The User has read these safety rules and is responsible for their actions.
4. After use, the User returns the Power Bank in working order to any Company Station that is shown in the Mobile application as available for returns and has free slots.

3.5 Returning a Power Bank

1. The User returns the Power Bank received under their order; its number must match the one received. A Station with a free slot is needed for the return.
2. At the Station, the User prepares the Power Bank: tucks the cables into their grooves and checks that the casing is intact.
3. In the Mobile application, on the rental screen (end time of the current Tariff step, order number, terms of the next step), the User presses “Return”, scans the Station’s QR code (the number is in the centre of the Station), inserts the Power Bank into a slot and waits for the return confirmation. If no confirmation appears, the User contacts Customer Support (the number is in the Mobile application), gives the Station number and follows the instructions of the Company’s representative.
   Without the Mobile application, including when renting through a Terminal, the User inserts the Power Bank into a free slot of any Station. The Station recognises the Power Bank by its number and closes the rental.
4. The rental ends and the Power Bank is considered returned when the Station has accepted the Power Bank and shows “Rental complete” on its screen (in the Mobile application: “Thank you! The power bank has been returned”). Processing a return takes from a few seconds to 3 minutes; this time is part of the paid rental period.
5. If the Station does not recognise the Power Bank and no confirmation appears for more than 3 minutes, the User reports this to Customer Support. Customer Support sets the end time of the rental based on the actual circumstances.
6. If the Power Bank cannot be returned because it is damaged or lost, the User is liable under the Agreement.
7. The User reports damage or loss to Customer Support. Until then, the order remains active and is charged under section 4; the Company may also charge the card with amounts under section 8.
8. To buy a Power Bank for personal use, the User contacts Customer Support.
9. If a different Power Bank (with a different number) is returned, the order stays active until the Power Bank received is returned.

4. Price and payment

1. The price of the Agreement is the fee for using the Power Bank under the Station’s Tariff. The price includes VAT.
2. The exact price per minute, half hour, hour, day or other interval is shown in the Mobile application and/or at the Station. The total for one rental does not exceed the buyout amount (clause 8.2).
3. By accepting the Offer, the User agrees that the rental fee, amounts under section 8 and other payments under the Agreement are charged to their card without further authorisation.
4. To verify the card and secure payment, the Company places a temporary hold on an amount on the card. A hold is not a charge. When paying in the Mobile application or its web version (Stripe), the hold is €1; in some cases a deposit is held instead – €15 or the amount set for the Station – and the User sees a notice about it before the rental starts. When paying at a Terminal (Nayax), the hold is the amount shown on the Station screen before payment (€10, €15 or €25, depending on the Station). After the rental, the hold is released and the actual cost is charged. If the rental cost in the Mobile application reaches the deposit, the deposit is charged and the rest is charged separately to the same card. At a Terminal, no more than the held amount and no more than €15 is charged. How long a released hold remains visible on a statement depends on the User’s bank. If the Station offers a free trial period and the Power Bank is returned undamaged before it ends, nothing is charged. If the Power Bank was returned in time but the Station took longer than 1–3 minutes to recognise it and money was charged, the Company refunds it to the same card. If the funds for the hold are not available, the Company may decline to release a Power Bank. Payments under the Agreement are charged to the card saved in the Mobile application or held to the Terminal without further confirmation.
5. Until the Power Bank is returned, the fee accrues under the Tariff and may be charged in several payments. The total for one rental does not exceed the buyout amount (clause 8.2).
6. Payment is accepted by bank cards of payment systems (Visa, Mastercard and others) and through Apple Pay / Google Pay in the Mobile application, and contactless by card or smartphone at Stations with a Terminal.
7. If, at the start of a rental, the card is invalid or has insufficient funds, the Company may decline to release a Power Bank, or release it and charge the debt later.
8. The use of a Power Bank is paid in advance.
9. The counter in the Mobile application shows the time and amount of the next charge.
10. After a charge, the payment receipt is available in the Mobile application or is sent to the User’s email, including an email entered on the Station screen when renting through a Terminal.
11. If a charge fails (insufficient funds, incorrect details, expired card, etc.), the Company informs the User in the Personal Account and by email and may remind the User of the debt by calling the phone number given at registration.
12. Until the Power Bank is returned, the fee accrues as set out in clause 8.2.
13. The Company may charge the debt once the obstacle is removed, and at any time before the Power Bank is returned.
14. If the User does not remove the obstacle to payment within 24 hours of being notified, the Company may stop releasing new Power Banks to that phone number and card until the debt is paid.
15. If the Power Bank is returned before the end of the paid time, the unused time is not refunded.
16. Payments are processed by the payment providers Stripe (Mobile application) and Nayax (Terminals). The Company may also use other providers.
17. Right of withdrawal. The User asks for the service to start immediately after acceptance and acknowledges that, once the service has been fully provided, they lose the right to withdraw from the Agreement within 14 days. This does not limit the User’s right to a refund of amounts charged by mistake, including for a rental not closed for technical reasons (clause 3.5.5): the Company refunds such amounts to the same card after reviewing the request.

5. Term of the Agreement

1. The Agreement is concluded for an indefinite term.
2. The period of continuous use of one Power Bank is determined by the moment it is returned or the order is closed through Customer Support.
3. Losing a Power Bank is a breach of the Agreement; the Company may stop releasing new Power Banks to that phone number and card and apply the measures in section 8.

6. Personal data

1. The Company processes Users’ personal data in accordance with Regulation (EU) 2016/679 (GDPR).
2. How the data is processed is described in the Privacy Policy, which is always available in the Mobile application and on the Website under “Legal”.
3. Questions about personal data and requests to exercise your rights: service@we53.io.

7. Other rights and obligations

1. The User may enter an email address in the Mobile application or on the Station screen (to receive a receipt). The Company uses the email for receipts and rental notifications, and for WE53 news and offers as described in the Privacy Policy. The User can unsubscribe at any time using the link in any email.
2. If the User loses access to the Mobile application or suspects that someone else has gained access, the User asks Customer Support by phone or email to block the Personal Account. The User bears the risks of not doing so.
3. The User reports the loss of or damage to a Power Bank to the Company immediately and no later than one calendar day. Otherwise, the Company may claim the value of the Power Bank regardless of the cause of the loss or damage.
4. If the User breaches the Agreement, the Company may stop releasing new Power Banks to the User.
5. The Company may stop providing services to, and block future use by, a User who has threatened or insulted the Company’s staff.

8. Liability

1. If a Power Bank is lost, the User pays its value, equal to the buyout amount (clause 8.2), taking into account the rental fees already paid. If a Power Bank is damaged, including changes to its appearance (stickers, inscriptions), the User pays the actual cost of repair or replacement, up to the buyout amount. The Company may charge these amounts to the User’s card.
2. Buyout. If the Power Bank is not returned, the fee accrues under the Tariff until the total for the rental reaches the buyout amount: €40 when paying in the Mobile application or its web version, and €15 when paying at a Terminal (or the held amount, if less than €15 was held at the Terminal). When this happens depends on the Tariff: on the main Tariff, on the 2nd day, both in the Mobile application and at a Terminal. After that, charging stops, the order is closed and the Power Bank becomes the User’s property. The buyout amount is shown in the Mobile application and on the Station screen before the rental starts.
3. The Company is not liable for damage to the property or health of the User or third parties if the User used a faulty Power Bank without reporting the defect or breached the safety rules. This does not limit the Company’s liability for death or personal injury caused by its fault, for intent or gross negligence, or any liability that cannot be limited by law.
4. By accepting the Offer and taking a Power Bank, the User warrants that they lawfully hold the phone number and card used and bears the risks of using another person’s card or number, including compensating the losses of their owners and of the Company.
5. By accepting the Offer and taking a Power Bank, the User authorises the Company to charge their card with the amounts set out in this section 8 if the User breaches the Agreement.

9. Changes to the Agreement

1. The Company may change the Agreement. The new version is published in the Mobile application and on the Website under “Legal” with its effective date. A rental started before the new version takes effect is completed on the previous terms.
2. Taking a Power Bank after the new version takes effect means agreement with it.

10. Complaints

1. If you are not satisfied with our service, please first write to service@we53.io or to Customer Support. We give a first reply within 2 (two) days of receipt.
2. You may also contact the General Secretariat of Commerce and Consumer Protection of the Ministry of Development (helpline 1520, kataggelies.mindev.gov.gr), the Consumer Ombudsman (Συνήγορος του Καταναλωτή, synigoroskatanaloti.gr) or another consumer alternative dispute resolution body accredited in Greece.

11. Dispute resolution

1. The Parties seek to resolve disputes through negotiation. Either Party may start negotiations by notifying the other in writing. Claims are considered within 15 (fifteen) days of receipt. This does not limit the User’s right to go to court.

12. Governing law and jurisdiction

1. The Agreement is governed by the laws of the Hellenic Republic, and disputes are heard by the courts of Athens. This does not deprive a User who is a consumer of the protection of the mandatory rules of the country of their habitual residence or of the right to bring proceedings in the courts of their place of residence in the EU.
2. Where the User acts for the purposes of their trade, business or profession, the provisions that apply only to consumers do not apply, including the right of withdrawal, the protection of the mandatory rules of the country of residence and the right to bring proceedings there.

13. Language

1. The Agreement is made in Greek and English. If the texts differ, the Greek text prevails.

Definições

1. Contrato – o contrato celebrado entre a Empresa e o Utilizador nos termos da presente Oferta.
2. Utilizador («você») – pessoa singular com plena capacidade jurídica, com 18 anos ou mais, que celebrou o Contrato e utiliza temporariamente um Power Bank, mediante pagamento, através da Aplicação ou de um Terminal.
3. Empresa – a KIT CERVICOS, UNIPESSOAL LDA, identificada acima.
4. Estação – equipamento que disponibiliza e recebe Power Banks. Algumas Estações dispõem de um terminal de pagamento Stripe (o «Terminal») para aluguer com cartão bancário sem a Aplicação.
5. Power Bank – bateria portátil para carregar dispositivos móveis.
6. Aplicação – a aplicação «WE53» para iOS (App Store) e Android (Google Play), a sua versão web em app.we53.io e o bot da WE53 no Telegram, através dos quais o Utilizador se regista, encontra Estações, aluga Power Banks, gere as suas definições e consulta informação sobre os alugueres.
7. Plataforma «WE53» – o sistema de hardware e software composto pela Aplicação, pelas Estações, pelos Power Banks e pelo software associado.
8. Partes – a Empresa e o Utilizador.
9. Área Pessoal – a secção reservada da Aplicação com os dados do Utilizador e o histórico dos seus alugueres.
10. Sítio Web – https://we53.io/
11. Tarifário – o preço de utilização de um Power Bank por intervalo de tempo, apresentado na Aplicação e/ou no ecrã da Estação antes do início do aluguer.

1. Objeto

1. A pedido do Utilizador, a Empresa dá-lhe acesso à plataforma e um Power Bank para utilização temporária mediante pagamento (aluguer), nos termos do Contrato.
2. Ao aceitar a Oferta nos termos da secção 2, o Utilizador concorda integralmente com os seus termos e celebra o Contrato.
3. A descrição do processo de aluguer, os Tarifários, os descontos e os requisitos técnicos do dispositivo do Utilizador constam da Aplicação e fazem parte integrante do Contrato. O Utilizador confirma que os leu antes de celebrar o Contrato.
4. A Empresa pode recorrer a terceiros para a execução do Contrato sem o consentimento do Utilizador, continuando responsável perante o Utilizador pelos atos destes.
5. O Utilizador que não tenha lido atempadamente os termos do Contrato suporta os riscos daí decorrentes.
6. A Empresa concede ao Utilizador o direito limitado, revogável, não exclusivo e intransmissível de utilizar a Aplicação para receber os serviços na República Portuguesa.
7. A Empresa utiliza a plataforma «WE53» ao abrigo de licença. A Aplicação, o seu funcionamento e o apoio aos Utilizadores são assegurados, por conta da Empresa, pela WE53 Holdings Limited (Chipre, HE 460917); perante o Utilizador, a Empresa continua responsável pelo Contrato.

2. Aceitação e celebração do Contrato

1. O Utilizador aceita a Oferta realizando todos os atos seguintes:
   • preenche o formulário de registo no bot do Telegram ou na Aplicação «WE53», indicando o número de telemóvel para o qual será feita uma chamada de verificação;
   • confirma que o número lhe pertence, introduzindo o código recebido na chamada para esse número;
   • aceita o Contrato e a Política de Privacidade;
   • carrega no botão «Sign in».
2. A aceitação consiste na prática de todos os atos indicados na cláusula 2.1.
3. O Utilizador garante que os dados que fornece são completos e verdadeiros: o seu próprio endereço de email, um número de telemóvel registado em seu nome e um cartão bancário emitido em seu nome.
4. A Empresa não é responsável pela utilização, pelo Utilizador, de dados pessoais ou de pagamento de outra pessoa (cartões bancários, contas Apple Pay / Google Pay) e não é obrigada a verificar a quem pertencem.
5. Em caso de litígio sobre a titularidade dos dados, a Empresa baseia-se na boa-fé do Utilizador que os indicou como seus.
6. O aluguer através de um Terminal não requer registo. O Utilizador aceita a Oferta ao escolher o pagamento com cartão no ecrã da Estação e ao aproximar o cartão ou o smartphone do Terminal. O Tarifário, o valor cativo e o valor de aquisição são apresentados no ecrã da Estação antes do pagamento.

3. Levantamento, utilização e devolução do Power Bank

3.1 Encontrar uma Estação

1. A localização das Estações, o horário dos estabelecimentos onde se encontram e a disponibilidade de Power Banks e de compartimentos livres são apresentados na Aplicação.
2. Para que esta informação seja apresentada corretamente, o Utilizador precisa de uma ligação estável à internet e de acesso à localização no seu dispositivo.

3.2 Levantar um Power Bank

1. Para levantar um Power Bank, o Utilizador segue os passos apresentados na Área Pessoal ou no ecrã da Estação:
   • introduz o número da Estação ou lê o código QR no respetivo ecrã;
   • carrega em «Rent» e introduz os dados do cartão bancário ou escolhe outro meio de pagamento; numa Estação com Terminal, pode em alternativa escolher «Pay with card» e aproximar o cartão do Terminal;
   • aguarda a resposta da Estação;
   • retira o Power Bank do compartimento que se abre.
2. A Empresa não é responsável pela exatidão dos dados introduzidos pelo Utilizador (número da Estação, dados do cartão) nem pela comunicação dos dados do cartão a terceiros pelo Utilizador. Se, por erro no número da Estação, for disponibilizado um Power Bank noutra Estação, o Utilizador é responsável por esse Power Bank nos termos da secção 8.
3. No prazo de 10 (dez) minutos após o levantamento, o Utilizador verifica que:
   • o indicador de carga está aceso (luz verde na face larga ou faixa branca na face estreita);
   • a caixa e o conector estão intactos;
   • os cabos USB Type-C, Micro USB e Lightning estão no lugar e intactos;
   • não existem danos exteriores que não possam resultar de uma utilização normal (cláusula 3.4.2);
   • não existem inscrições, desenhos ou grafitos sobre as marcações obrigatórias e a marca WE53 na caixa;
   • o Power Bank está completo e funciona.
4. Se o Utilizador detetar algum dos defeitos indicados na cláusula 3.2.3, envia de imediato fotografias ao Apoio ao Cliente através da Aplicação ou do chat de apoio (WhatsApp, Sítio Web) e devolve o Power Bank à Estação; pode depois levantar outro. Se o Utilizador não comunicar um defeito no prazo de 10 minutos após o levantamento, considera-se que o Power Bank está em bom estado de funcionamento e o tempo de aluguer é cobrado. Nesse caso, o Utilizador não pode alegar que o defeito já existia antes do seu aluguer, e as medidas da secção 8 podem ser aplicadas a partir do momento em que o defeito for detetado pela Empresa ou pelo Utilizador seguinte.
5. O período de aluguer começa quando o Utilizador levanta o Power Bank e termina quando este é devolvido a uma Estação ou quando o pedido é encerrado pelo Apoio ao Cliente, nos termos da cláusula 3.5.

3.3 Utilização do Power Bank

1. O Utilizador utiliza o Power Bank apenas para o fim a que se destina, não o altera e não o entrega a terceiros.
2. O Utilizador escolhe o conector adequado ao seu dispositivo.
3. Se o indicador se apagar ou ficar vermelho, o Power Bank precisa de ser carregado.
4. Quando ligado, o dispositivo utiliza primeiro a energia do Power Bank.
5. Logo que o dispositivo esteja totalmente carregado, o Power Bank deve ser desligado.

3.4 Segurança

1. O Power Bank contém uma bateria de polímero de lítio.
2. É proibido:
   • retirar a caixa ou desmontar o Power Bank;
   • esmagá-lo ou perfurá-lo;
   • utilizá-lo dentro de água ou em contacto com líquidos, ou mergulhá-lo em água;
   • atirá-lo para o fogo;
   • deixá-lo a temperaturas superiores a 60 °C (sauna, sauna de infravermelhos, automóvel ao sol);
   • mordê-lo, mastigá-lo ou engoli-lo;
   • ligar mais de dois dispositivos em simultâneo.
3. A Empresa informa, e o Utilizador compreende, que o manuseamento incorreto do Power Bank é perigoso para a vida e a saúde de pessoas e animais e para o ambiente. O Utilizador leu estas regras de segurança e é responsável pelos seus atos.
4. Após a utilização, o Utilizador devolve o Power Bank em bom estado de funcionamento a qualquer Estação da Empresa que surja na Aplicação como disponível para devoluções e que tenha compartimentos livres.

3.5 Devolução do Power Bank

1. O Utilizador devolve o Power Bank levantado no seu pedido; o número do Power Bank devolvido tem de coincidir com o do levantado. Para a devolução é necessária uma Estação com um compartimento livre.
2. Na Estação, o Utilizador prepara o Power Bank: arruma os cabos nas respetivas ranhuras e verifica que a caixa está intacta.
3. Na Aplicação, no ecrã do aluguer (hora de fim do escalão atual do Tarifário, número do pedido, condições do escalão seguinte), o Utilizador carrega em «Return», lê o código QR da Estação (o número encontra-se no centro da Estação), insere o Power Bank num compartimento e aguarda a confirmação da devolução. Se a confirmação não aparecer, o Utilizador contacta o Apoio ao Cliente (o número encontra-se na Aplicação), indica o número da Estação e segue as instruções do representante da Empresa.
   Sem a Aplicação, incluindo quando o aluguer foi feito através de um Terminal, o Utilizador insere o Power Bank num compartimento livre de qualquer Estação. A Estação reconhece o Power Bank pelo seu número e encerra o aluguer.
4. O aluguer termina e o Power Bank considera-se devolvido quando a Estação o aceita e apresenta no ecrã «Rental complete» (na Aplicação: «Thank you! The power bank has been returned»). O processamento da devolução demora de alguns segundos até 3 minutos; esse tempo integra o período de aluguer cobrado.
5. Se a Estação não reconhecer o Power Bank e a confirmação não aparecer durante mais de 3 minutos, o Utilizador comunica-o ao Apoio ao Cliente. O Apoio ao Cliente fixa a hora de fim do aluguer com base nas circunstâncias reais.
6. Se o Power Bank não puder ser devolvido por estar danificado ou se ter perdido, o Utilizador é responsável nos termos do Contrato.
7. O Utilizador comunica o dano ou a perda ao Apoio ao Cliente. Até lá, o pedido mantém-se ativo e é cobrado nos termos da secção 4; a Empresa pode ainda debitar no cartão os valores previstos na secção 8.
8. Para comprar um Power Bank para uso pessoal, o Utilizador contacta o Apoio ao Cliente.
9. Se for devolvido um Power Bank diferente (com outro número), o pedido mantém-se ativo até à devolução do Power Bank levantado.

4. Preço e pagamento

1. O preço do Contrato é o valor da utilização do Power Bank segundo o Tarifário da Estação. O preço inclui IVA.
2. O preço exato por minuto, meia hora, hora, dia ou outro intervalo é apresentado na Aplicação e/ou na Estação. O valor total de um aluguer não excede o valor de aquisição (cláusula 8.2).
3. Ao aceitar a Oferta, o Utilizador concorda que o preço do aluguer, os valores da secção 8 e os demais pagamentos ao abrigo do Contrato sejam debitados no seu cartão sem nova autorização.
4. Para verificar o cartão e garantir o pagamento, a Empresa cativa temporariamente um valor no cartão. A cativação não é uma cobrança. Ao pagar na Aplicação ou na sua versão web, é cativado €1; em alguns casos é cativada, em vez disso, uma caução de €15, e o Utilizador vê um aviso antes do início do aluguer. Após o aluguer, a cativação é libertada e é cobrado o custo efetivo; se o custo do aluguer atingir o valor da caução, a caução é cobrada e o restante é cobrado separadamente no mesmo cartão. Ao pagar num Terminal, é cativado o valor apresentado no ecrã da Estação antes do pagamento (normalmente €3,50 ou €5; €10 ou €12 em algumas Estações). Se o Power Bank for devolvido dentro do período gratuito do Tarifário, a cativação é libertada na totalidade e nada é cobrado; depois desse período, o custo segundo o Tarifário é retirado do valor cativo e a diferença em falta é cobrada no mesmo cartão. O tempo durante o qual uma cativação libertada continua visível no extrato depende do banco do Utilizador. Se o Power Bank foi devolvido a tempo mas a Estação demorou mais de 1–3 minutos a reconhecê-lo e foi cobrado dinheiro, a Empresa reembolsa-o no mesmo cartão. Se não houver fundos para a cativação, a Empresa pode recusar a disponibilização de um Power Bank. Os pagamentos ao abrigo do Contrato são debitados no cartão guardado na Aplicação ou aproximado do Terminal, sem confirmação adicional.
5. Até à devolução do Power Bank, o preço é calculado segundo o Tarifário e pode ser cobrado em vários pagamentos. O valor total de um aluguer não excede o valor de aquisição (cláusula 8.2).
6. O pagamento é aceite com cartões bancários dos sistemas de pagamento (Visa, Mastercard e outros) e através de Apple Pay / Google Pay na Aplicação, bem como sem contacto com cartão ou smartphone nas Estações com Terminal.
7. Se, no início do aluguer, o cartão for inválido ou não tiver saldo suficiente, a Empresa pode recusar a disponibilização de um Power Bank ou disponibilizá-lo e cobrar a dívida posteriormente.
8. A utilização do Power Bank é paga antecipadamente.
9. O contador na Aplicação mostra a hora e o valor da próxima cobrança.
10. Após cada cobrança, o comprovativo de pagamento fica disponível na Aplicação ou é enviado para o email do Utilizador, incluindo o email introduzido no ecrã da Estação no aluguer através de um Terminal.
11. Se uma cobrança falhar (saldo insuficiente, dados incorretos, cartão caducado, etc.), a Empresa informa o Utilizador na Área Pessoal e por email e pode recordar-lhe a dívida através de chamada para o número de telemóvel indicado no registo.
12. Até à devolução do Power Bank, o preço é calculado nos termos da cláusula 8.2.
13. A Empresa pode cobrar a dívida logo que o impedimento seja eliminado, bem como em qualquer momento antes da devolução do Power Bank.
14. Se o Utilizador não eliminar o impedimento ao pagamento no prazo de 24 horas após a notificação, a Empresa pode deixar de disponibilizar novos Power Banks para esse número de telemóvel e esse cartão até ao pagamento da dívida.
15. Se o Power Bank for devolvido antes do fim do tempo pago, o tempo não utilizado não é reembolsado.
16. Os pagamentos são processados pelo prestador de serviços de pagamento Stripe (Aplicação e Terminais). A Empresa pode também recorrer a outros prestadores.
17. Direito de livre resolução. O Utilizador solicita que a prestação do serviço comece imediatamente após a aceitação e reconhece que, uma vez prestado integralmente o serviço, perde o direito de livre resolução do Contrato no prazo de 14 dias. Isto não limita o direito do Utilizador ao reembolso de valores cobrados por engano, incluindo por um aluguer não encerrado por razões técnicas (cláusula 3.5.5): a Empresa reembolsa esses valores no mesmo cartão após analisar o pedido.

5. Duração do Contrato

1. O Contrato é celebrado por tempo indeterminado.
2. O período de utilização contínua de um Power Bank é determinado pelo momento da sua devolução ou do encerramento do pedido através do Apoio ao Cliente.
3. A perda de um Power Bank constitui incumprimento do Contrato; a Empresa pode deixar de disponibilizar novos Power Banks para esse número de telemóvel e esse cartão e aplicar as medidas da secção 8.

6. Dados pessoais

1. A Empresa trata os dados pessoais dos Utilizadores nos termos do Regulamento (UE) 2016/679 (RGPD).
2. O modo como os dados são tratados está descrito na Política de Privacidade, sempre disponível na Aplicação e no Sítio Web, na secção «Legal».
3. Questões sobre dados pessoais e pedidos de exercício dos seus direitos: service@we53.io.

7. Outros direitos e obrigações

1. O Utilizador pode indicar um endereço de email na Aplicação ou no ecrã da Estação (para receber o comprovativo). A Empresa utiliza o email para comprovativos e notificações sobre o aluguer, bem como para novidades e ofertas da WE53, nos termos da Política de Privacidade. O Utilizador pode cancelar a subscrição a qualquer momento através da ligação existente em cada email.
2. Se o Utilizador perder o acesso à Aplicação ou suspeitar que outra pessoa obteve acesso, pede ao Apoio ao Cliente, por telefone ou por email, que bloqueie a Área Pessoal. O Utilizador suporta os riscos de não o fazer.
3. O Utilizador comunica à Empresa a perda ou o dano de um Power Bank de imediato e, o mais tardar, no prazo de um dia de calendário. Caso contrário, a Empresa pode exigir o valor do Power Bank, independentemente da causa da perda ou do dano.
4. Se o Utilizador violar o Contrato, a Empresa pode deixar de lhe disponibilizar novos Power Banks.
5. A Empresa pode deixar de prestar os serviços e bloquear a sua utilização futura ao Utilizador que tenha ameaçado ou insultado o pessoal da Empresa.

8. Responsabilidade

1. Em caso de perda de um Power Bank, o Utilizador paga o seu valor, igual ao valor de aquisição (cláusula 8.2), tendo em conta os preços de aluguer já pagos. Em caso de dano de um Power Bank, incluindo alteração do seu aspeto (autocolantes, inscrições), o Utilizador paga o custo efetivo de reparação ou substituição, até ao valor de aquisição. A Empresa pode debitar estes valores no cartão do Utilizador.
2. Aquisição. Se o Power Bank não for devolvido, o preço é calculado segundo o Tarifário até o valor total do aluguer atingir o valor de aquisição: €25, tanto na Aplicação como num Terminal. O momento em que isso acontece depende do Tarifário: nos Tarifários principais, ao 6.º dia. A partir daí as cobranças param, o pedido é encerrado e o Power Bank passa a ser propriedade do Utilizador. O valor de aquisição é apresentado na Aplicação e no ecrã da Estação antes do início do aluguer.
3. A Empresa não é responsável por danos no património ou na saúde do Utilizador ou de terceiros se o Utilizador tiver utilizado um Power Bank com defeito sem o comunicar ou tiver violado as regras de segurança. Isto não limita a responsabilidade da Empresa por morte ou lesão corporal causada por culpa sua, por dolo ou negligência grave, nem qualquer responsabilidade que não possa ser limitada por lei.
4. Ao aceitar a Oferta e levantar um Power Bank, o Utilizador garante que é legítimo titular do número de telemóvel e do cartão utilizados e suporta os riscos da utilização de cartão ou número de outra pessoa, incluindo a indemnização dos respetivos titulares e da Empresa.
5. Ao aceitar a Oferta e levantar um Power Bank, o Utilizador autoriza a Empresa a debitar no seu cartão os valores previstos na presente secção 8, caso viole o Contrato.

9. Alterações ao Contrato

1. A Empresa pode alterar o Contrato. A nova versão é publicada na Aplicação e no Sítio Web, na secção «Legal», com a respetiva data de entrada em vigor. Um aluguer iniciado antes da entrada em vigor da nova versão é concluído nas condições anteriores.
2. O levantamento de um Power Bank após a entrada em vigor da nova versão significa a sua aceitação.

10. Reclamações

1. Se não estiver satisfeito com o nosso serviço, escreva primeiro para service@we53.io ou para o Apoio ao Cliente. Damos uma primeira resposta no prazo de 2 (dois) dias após a receção.
2. Pode também apresentar reclamação no Livro de Reclamações Eletrónico ou recorrer a uma entidade de resolução alternativa de litígios de consumo: o Centro Nacional de Informação e Arbitragem de Conflitos de Consumo – CNIACC (www.cniacc.pt) ou o Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt). A lista destas entidades está disponível no Portal do Consumidor (www.consumidor.gov.pt).

11. Resolução de litígios

1. As Partes procuram resolver os litígios por negociação. Qualquer das Partes pode iniciar negociações notificando a outra por escrito. As reclamações são analisadas no prazo de 15 (quinze) dias após a receção. Isto não limita o direito do Utilizador de recorrer aos tribunais.

12. Lei aplicável e foro

1. O Contrato rege-se pela lei da República Portuguesa e os litígios são dirimidos pelos tribunais de Lisboa. Isto não priva o Utilizador consumidor da proteção das normas imperativas do país da sua residência habitual nem do direito de recorrer aos tribunais do seu local de residência na UE.
2. Quando o Utilizador atua para fins relacionados com a sua atividade comercial, empresarial ou profissional, não se aplicam as disposições aplicáveis apenas a consumidores, incluindo o direito de livre resolução, a proteção das normas imperativas do país de residência e o direito de recorrer aos respetivos tribunais.

13. Língua

1. O Contrato é redigido em português e em inglês. Em caso de divergência entre os textos, prevalece o texto português.

Definitions

1. Agreement – the agreement between the Company and the User on the terms of this Offer.
2. User (you) – an individual with full legal capacity, aged 18 or over, who has entered into the Agreement and takes a Power Bank for temporary use for a fee through the Mobile application or a Terminal.
3. Company – KIT CERVICOS, UNIPESSOAL LDA, as identified above.
4. Station – a device that issues and receives Power Banks. Some Stations are equipped with a Stripe payment terminal (the “Terminal”) for renting with a bank card without the Mobile application.
5. Power Bank – a portable battery for charging mobile devices.
6. Mobile application – the “WE53” application for iOS (App Store) and Android (Google Play), its web version at app.we53.io and the WE53 Telegram bot, used to register, find Stations, rent Power Banks, manage settings and see rental information.
7. “WE53” platform – the hardware and software system consisting of the Mobile application, the Stations, the Power Banks and related software.
8. Parties – the Company and the User.
9. Personal Account – the private section of the Mobile application with the User’s details and rental history.
10. Website – https://we53.io/
11. Tariff – the price for using a Power Bank per time interval, shown in the Mobile application and/or on the Station screen before the rental starts.

1. Subject

1. At the User’s request, the Company gives the User access to the platform and a Power Bank for temporary use for a fee (rental) on the terms of the Agreement.
2. By accepting the Offer as set out in section 2, the User fully agrees with its terms and enters into the Agreement.
3. The description of the rental process, the Tariffs, discounts and technical requirements for the User’s device are shown in the Mobile application and form an integral part of the Agreement. The User confirms having read them before entering into the Agreement.
4. The Company may engage third parties to perform the Agreement without the User’s consent and remains responsible to the User for their actions.
5. A User who has not read the terms of the Agreement in good time bears the related risks.
6. The Company grants the User a limited, revocable, non-exclusive and non-transferable right to use the Mobile application to receive the services in the Portuguese Republic.
7. The Company uses the “WE53” platform under licence. The Mobile application, its operation and User support are provided on the Company’s behalf by WE53 Holdings Limited (Cyprus, HE 460917); the Company remains responsible to the User under the Agreement.

2. Acceptance and conclusion of the Agreement

1. The User accepts the Offer by doing all of the following:
   • filling out the registration form in the Telegram bot or in the “WE53” Mobile application, entering the phone number to which a verification call will be made;
   • confirming that the number belongs to them by entering the code received in the call to that number;
   • accepting the Agreement and the Privacy Policy;
   • pressing the “Sign in” button.
2. Acceptance means completing all the actions listed in clause 2.1.
3. The User warrants that the details provided are complete and accurate: their own email address, a phone number registered in their name and a bank card issued in their name.
4. The Company is not responsible for the User’s use of another person’s personal or payment details (bank cards, Apple Pay / Google Pay accounts) and is not obliged to check who they belong to.
5. In a dispute about whose details were used, the Company relies on the good faith of the User who provided them as their own.
6. Renting through a Terminal does not require registration. The User accepts the Offer by choosing payment by card on the Station screen and holding a card or smartphone to the Terminal. The Tariff, the hold amount and the buyout amount are shown on the Station screen before payment.

3. Getting, using and returning a Power Bank

3.1 Finding a Station

1. The location of Stations, the opening hours of the venues where they stand, and the availability of Power Banks and free slots are shown in the Mobile application.
2. For this information to display correctly, the User needs a stable internet connection and location access on their device.

3.2 Getting a Power Bank

1. To get a Power Bank, the User follows the steps shown in the Personal Account or on the Station screen:
   • enters the Station number or scans the QR code on its screen;
   • presses “Rent” and enters bank card details or chooses another payment method; at a Station with a Terminal, the User may instead choose “Pay with card” and hold a card to the Terminal;
   • waits for the Station to respond;
   • takes the Power Bank from the slot that opens.
2. The Company is not responsible for the accuracy of the details entered by the User (Station number, card details) or for the User passing card details to third parties. If, because of a mistake in the Station number, a Power Bank is released at a different Station, the User is responsible for that Power Bank under section 8.
3. Within 10 (ten) minutes of getting the Power Bank, the User checks that:
   • the charge indicator is on (a green light on the wide side or a white stripe on the narrow side);
   • the casing and the connector are intact;
   • the USB Type-C, Micro USB and Lightning cables are in place and intact;
   • there is no external damage that could not occur with proper use (clause 3.4.2);
   • there are no inscriptions, drawings or graffiti over the mandatory markings and WE53 branding on the casing;
   • the Power Bank is complete and works.
4. If the User finds any defect listed in clause 3.2.3, they immediately send photos of it to Customer Support through the Mobile application or the support chat (WhatsApp, Website) and return the Power Bank to the Station; they may then take another one. If the User does not report a defect within 10 minutes of getting the Power Bank, the Power Bank is considered to be in working order and the rental time is charged. In that case the User may not claim that the defect existed before their rental, and the measures in section 8 may apply from the moment the defect is found by the Company or the next User.
5. The rental period starts when the User gets the Power Bank and ends when it is returned to a Station or the order is closed by Customer Support, as described in clause 3.5.

3.3 Using a Power Bank

1. The User uses the Power Bank only for its intended purpose, does not modify it and does not hand it over to third parties.
2. The User chooses the right connector for their device.
3. If the indicator goes out or turns red, the Power Bank needs charging.
4. When connected, a device uses the Power Bank’s energy first.
5. Once the device is fully charged, the Power Bank should be disconnected promptly.

3.4 Safety

1. The Power Bank contains a lithium polymer battery.
2. It is prohibited to:
   • remove the casing or take the Power Bank apart;
   • crush or puncture it;
   • use it in water or in contact with liquids, or immerse it in water;
   • throw it into fire;
   • leave it at temperatures above 60 °C (sauna, infrared sauna, a car in the sun);
   • bite, chew or swallow it;
   • connect more than two devices at the same time.
3. The Company informs the User, and the User understands, that improper handling of the Power Bank is dangerous to the life and health of people and animals and to the environment. The User has read these safety rules and is responsible for their actions.
4. After use, the User returns the Power Bank in working order to any Company Station that is shown in the Mobile application as available for returns and has free slots.

3.5 Returning a Power Bank

1. The User returns the Power Bank received under their order; its number must match the one received. A Station with a free slot is needed for the return.
2. At the Station, the User prepares the Power Bank: tucks the cables into their grooves and checks that the casing is intact.
3. In the Mobile application, on the rental screen (end time of the current Tariff step, order number, terms of the next step), the User presses “Return”, scans the Station’s QR code (the number is in the centre of the Station), inserts the Power Bank into a slot and waits for the return confirmation. If no confirmation appears, the User contacts Customer Support (the number is in the Mobile application), gives the Station number and follows the instructions of the Company’s representative.
   Without the Mobile application, including when renting through a Terminal, the User inserts the Power Bank into a free slot of any Station. The Station recognises the Power Bank by its number and closes the rental.
4. The rental ends and the Power Bank is considered returned when the Station has accepted the Power Bank and shows “Rental complete” on its screen (in the Mobile application: “Thank you! The power bank has been returned”). Processing a return takes from a few seconds to 3 minutes; this time is part of the paid rental period.
5. If the Station does not recognise the Power Bank and no confirmation appears for more than 3 minutes, the User reports this to Customer Support. Customer Support sets the end time of the rental based on the actual circumstances.
6. If the Power Bank cannot be returned because it is damaged or lost, the User is liable under the Agreement.
7. The User reports damage or loss to Customer Support. Until then, the order remains active and is charged under section 4; the Company may also charge the card with amounts under section 8.
8. To buy a Power Bank for personal use, the User contacts Customer Support.
9. If a different Power Bank (with a different number) is returned, the order stays active until the Power Bank received is returned.

4. Price and payment

1. The price of the Agreement is the fee for using the Power Bank under the Station’s Tariff. The price includes VAT.
2. The exact price per minute, half hour, hour, day or other interval is shown in the Mobile application and/or at the Station. The total for one rental does not exceed the buyout amount (clause 8.2).
3. By accepting the Offer, the User agrees that the rental fee, amounts under section 8 and other payments under the Agreement are charged to their card without further authorisation.
4. To verify the card and secure payment, the Company places a temporary hold on an amount on the card. A hold is not a charge. When paying in the Mobile application or its web version, the hold is €1; in some cases a €15 deposit is held instead, and the User sees a notice about it before the rental starts. After the rental, the hold is released and the actual cost is charged; if the rental cost reaches the deposit, the deposit is charged and the rest is charged separately to the same card. When paying at a Terminal, the hold is the amount shown on the Station screen before payment (usually €3.50 or €5; €10 or €12 at some Stations). If the Power Bank is returned within the free period of the Tariff, the hold is released in full and nothing is charged; after that, the cost under the Tariff is taken from the held amount and any shortfall is charged to the same card. How long a released hold remains visible on a statement depends on the User’s bank. If the Station offers a free trial period and the Power Bank is returned undamaged before it ends, nothing is charged. If the Power Bank was returned in time but the Station took longer than 1–3 minutes to recognise it and money was charged, the Company refunds it to the same card. If the funds for the hold are not available, the Company may decline to release a Power Bank. Payments under the Agreement are charged to the card saved in the Mobile application or held to the Terminal without further confirmation.
5. Until the Power Bank is returned, the fee accrues under the Tariff and may be charged in several payments. The total for one rental does not exceed the buyout amount (clause 8.2).
6. Payment is accepted by bank cards of payment systems (Visa, Mastercard and others) and through Apple Pay / Google Pay in the Mobile application, and contactless by card or smartphone at Stations with a Terminal.
7. If, at the start of a rental, the card is invalid or has insufficient funds, the Company may decline to release a Power Bank, or release it and charge the debt later.
8. The use of a Power Bank is paid in advance.
9. The counter in the Mobile application shows the time and amount of the next charge.
10. After a charge, the payment receipt is available in the Mobile application or is sent to the User’s email, including an email entered on the Station screen when renting through a Terminal.
11. If a charge fails (insufficient funds, incorrect details, expired card, etc.), the Company informs the User in the Personal Account and by email and may remind the User of the debt by calling the phone number given at registration.
12. Until the Power Bank is returned, the fee accrues as set out in clause 8.2.
13. The Company may charge the debt once the obstacle is removed, and at any time before the Power Bank is returned.
14. If the User does not remove the obstacle to payment within 24 hours of being notified, the Company may stop releasing new Power Banks to that phone number and card until the debt is paid.
15. If the Power Bank is returned before the end of the paid time, the unused time is not refunded.
16. Payments are processed by the payment provider Stripe (Mobile application and Terminals). The Company may also use other providers.
17. Right of withdrawal. The User asks for the service to start immediately after acceptance and acknowledges that, once the service has been fully provided, they lose the right to withdraw from the Agreement within 14 days. This does not limit the User’s right to a refund of amounts charged by mistake, including for a rental not closed for technical reasons (clause 3.5.5): the Company refunds such amounts to the same card after reviewing the request.

5. Term of the Agreement

1. The Agreement is concluded for an indefinite term.
2. The period of continuous use of one Power Bank is determined by the moment it is returned or the order is closed through Customer Support.
3. Losing a Power Bank is a breach of the Agreement; the Company may stop releasing new Power Banks to that phone number and card and apply the measures in section 8.

6. Personal data

1. The Company processes Users’ personal data in accordance with Regulation (EU) 2016/679 (GDPR).
2. How the data is processed is described in the Privacy Policy, which is always available in the Mobile application and on the Website under “Legal”.
3. Questions about personal data and requests to exercise your rights: service@we53.io.

7. Other rights and obligations

1. The User may enter an email address in the Mobile application or on the Station screen (to receive a receipt). The Company uses the email for receipts and rental notifications, and for WE53 news and offers as described in the Privacy Policy. The User can unsubscribe at any time using the link in any email.
2. If the User loses access to the Mobile application or suspects that someone else has gained access, the User asks Customer Support by phone or email to block the Personal Account. The User bears the risks of not doing so.
3. The User reports the loss of or damage to a Power Bank to the Company immediately and no later than one calendar day. Otherwise, the Company may claim the value of the Power Bank regardless of the cause of the loss or damage.
4. If the User breaches the Agreement, the Company may stop releasing new Power Banks to the User.
5. The Company may stop providing services to, and block future use by, a User who has threatened or insulted the Company’s staff.

8. Liability

1. If a Power Bank is lost, the User pays its value, equal to the buyout amount (clause 8.2), taking into account the rental fees already paid. If a Power Bank is damaged, including changes to its appearance (stickers, inscriptions), the User pays the actual cost of repair or replacement, up to the buyout amount. The Company may charge these amounts to the User’s card.
2. Buyout. If the Power Bank is not returned, the fee accrues under the Tariff until the total for the rental reaches the buyout amount: €25, both in the Mobile application and at a Terminal. When this happens depends on the Tariff: on the main Tariffs, on the 6th day. After that, charging stops, the order is closed and the Power Bank becomes the User’s property. The buyout amount is shown in the Mobile application and on the Station screen before the rental starts.
3. The Company is not liable for damage to the property or health of the User or third parties if the User used a faulty Power Bank without reporting the defect or breached the safety rules. This does not limit the Company’s liability for death or personal injury caused by its fault, for intent or gross negligence, or any liability that cannot be limited by law.
4. By accepting the Offer and taking a Power Bank, the User warrants that they lawfully hold the phone number and card used and bears the risks of using another person’s card or number, including compensating the losses of their owners and of the Company.
5. By accepting the Offer and taking a Power Bank, the User authorises the Company to charge their card with the amounts set out in this section 8 if the User breaches the Agreement.

9. Changes to the Agreement

1. The Company may change the Agreement. The new version is published in the Mobile application and on the Website under “Legal” with its effective date. A rental started before the new version takes effect is completed on the previous terms.
2. Taking a Power Bank after the new version takes effect means agreement with it.

10. Complaints

1. If you are not satisfied with our service, please first write to service@we53.io or to Customer Support. We give a first reply within 2 (two) days of receipt.
2. You may also file a complaint in the electronic Complaints Book (Livro de Reclamações Eletrónico) or contact a consumer alternative dispute resolution body: the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo – CNIACC (www.cniacc.pt) or the Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt). The list of such bodies is on the Consumer Portal (www.consumidor.gov.pt).

11. Dispute resolution

1. The Parties seek to resolve disputes through negotiation. Either Party may start negotiations by notifying the other in writing. Claims are considered within 15 (fifteen) days of receipt. This does not limit the User’s right to go to court.

12. Governing law and jurisdiction

1. The Agreement is governed by the laws of the Portuguese Republic, and disputes are heard by the courts of Lisbon. This does not deprive a User who is a consumer of the protection of the mandatory rules of the country of their habitual residence or of the right to bring proceedings in the courts of their place of residence in the EU.
2. Where the User acts for the purposes of their trade, business or profession, the provisions that apply only to consumers do not apply, including the right of withdrawal, the protection of the mandatory rules of the country of residence and the right to bring proceedings there.

13. Language

1. The Agreement is made in Portuguese and English. If the texts differ, the Portuguese text prevails.